DVD Tech Support


Although it rarely happens any more, people have occationally reported difficulty with some aspect of playing Animusic DVDs. A couple of things to try initially:


Questions and issues:

  1. DVD does not play properly on a personal computer.
  2. The sound seems to fluctuate in volume during playback.
  3. Can't hear the sound on the DVD.
  4. Reported problems with Bose Media Center DVD players.
  5. I can't find the Dolby Digital surround soundtrack on the DVD.
  6. Issues with Surround Sound playback on the original Animusic DVD.
  7. The picture is not there or shows only in black and white.
  8. Is this DVD authored to play in my country, or just the US?
  9. Is the problem I'm having due to some special copy protection scheme?

1. DVD does not play properly on a personal computer.

Our DVD was originally authored for set-top playback, although many people play theirs on their computer and report that it looks and sounds great. Just about all dedicated DVD players (separate units hooked up to your TV) are up to spec and will play back full rate MPEG2 even at the very high encoding quality we use (about 50% higher than your average Hollywood movie . . . just about the absolute limit). A few cheaper/free software DVD players (on your computer) are not up to spec., and cannot always handle the full bandwidth required by DVD. They may sometimes exhibit video or audio abnormalities with our content (e.g. the image may freeze once in a while, then continue playing a second later). These things really aren't issues with dedicated DVD players of even minimal quality, so we recommend playing the DVD in that type of player if you have issues with computer-based playback.


2. The sound seems to fluctuate in volume on playback.

This issue is almost always on a software (computer) playback system. Some DVD playback software has a "feature" which automatically lowers the volume when the sound gets loud, then raises it again when it's quiet, based on some threshold. It's like having a person wiggling the volume knob on your stereo, and is very annoying with music-based material like Animusic. Generally there is a setting in your software called something like "Auto Level Control" (ALC). Please disable (un-check) this setting!


3. Can't hear the sound on the DVD.

Sometimes cable connections between DVD players and TVs come loose and must be re-connected. If you can't hear any audio, or only get sound in one speaker, check the connections to be sure the plugs are firmly attached to the proper jacks on both TV set and DVD player. If you continue to experience problems try playing other DVDs and see if the same problems occur. If they do then the problem is probably the DVD-TV set-up and not the actual DVD disks. If other disks play fine and the Animusic DVD does not then please contact us for assistance.


4. Reported problems with Bose Media Center DVD players.

(This is from way back; keeping around just in case). We have had a few reports that our DVD does not play correctly on Bose home theater systems, such as the Lifestyle 35: www.bose.com/home_audio/ht_systems/ls35/

The playback problems are most likely due to the type of drive in this system – it is probably more like DVD drives found in personal computers and less like set-top DVD players (see info above).


5. I can't find the Dolby Digital surround soundtrack on the DVD

Animusic Special Edition includes a 5.1 Dolby Digital soundtrack, selectable on the Setup menu page. However, the original Animusic DVD had only a stereo (Dolby Digital 2.0) soundtrack.


6. Issues with Surround Sound playback on the original Animusic DVD.

The main source of this problem is that there is no surround mix on the original Animusic DVD. We only introduced 5.1 surround on the Special Edition.


7. The picture is not there or shows only in black and white.

Sometimes cable connections between DVD players and TVs come loose and must be re-connected. If you see problems with the picture, check the connections to be sure the plugs are firmly attached to the proper jacks on both TV set and DVD player (this really can make a noticeable difference!). If you continue to experience problems try playing other DVDs and see if the same problems occur. If they do then the problem is probably the DVD/TV set-up and not the actual DVD disks. If other disks play fine and the Animusic DVD does not then please contact us for assistance. Also, if you are in Europe, please see below.


8. Is the DVD authored for my country, or just the US?

Our DVD is set for "Region 0", which means the whole world. It is set to play everywhere. In Europe, many people play our DVD on their DVD players which automatically convert to PAL. They report that the results are good, although sometimes we've heard of the image being in black-and-white. We're not sure what causes this, but it could be the cable issue addressed above.


9. Is the problem I'm having due to some special copy protection or DRM scheme?

This is no copy protection or DRM. We've never used it; we don't really believe in it.